GENERAL TERMS AND CONDITIONS
1.- Applicable Legal Regulations
The contract, of compulsory compliance for both parties in the terms
provided there in, is made up of the clauses contained within the Gen-
eral Terms and Conditions published in this programme/brochure, which
complete and develop speci c applicable legislation without contra-
vening it, and include speci c stipulations that are agreed to between
Agency and Consumer. The aforementioned make up a “combined travel”
contract, given that there in, a group of previously scheduled and o ered
services are included as a complete price, or are also planned upon cus-
tomer request at a complete price.
Acquiring or taking part in travel indicated within the programme/bro-
chure entails consumer express acceptance of each and every one of the
General Terms and Conditions, which are automatically considered as
being incorporated to the contract, without being individually indicated
in writing there in.
The organisation of this combined travel was carried out by
Company Tax Code
A - 25051053,
Afores s/n, 25598 Salardu
, Licence - Title
GC - 26 MD.
3.- Reservation and Reimbursement
When registering or reserving, a valid credit card number is required as
a caution for either the booking payment or cancellation charges that
must be applied. Reservation con rmation will be carried out via email
or fax before nalizing the contract. If you pay the balance before the
travel start date, the customer will receive the documentation (of ski
pass, meal tickets) at the hotel reception through the Delivery Express
Reservations may be made at www.baqueira.es, at any of the Baqueira
Beret o ces or through your travel agency.
Prices indicated in the programme/brochure include current indirect tax-
es, valid at the time of brochure publication. Should VAT variations be in-
troduced, these shall be automatically attributed to the customer, except
if this occurs 20 days before the travel start date where the customer
may choose to cancel travel with the right to receive payment refund.
The refund will always be carried out at the agency where the booking
was completed. There will be no refund for services contracted but not
voluntarily used by the customer.
Skiing is a tourist and sporting activity carried out outdoors on high
mountains that may be a ected by adverse weather conditions and
which may therefore require partial closure of the resort. The contracted
services are not refunded in this case, except where the resort is com-
Refunds of services due to accidents on slopes will be carried out ac-
cording to the price calculation of individual services. It is essential to
present the corresponding medical certi cate to the Resort o ces and
to return the ski pass within the subsequent 24 hours.
4.- The Combined Travel Price includes:
Accommodation during 7, 6, 5 nights, 2 weekend nights or Flexi Ski with
a minimum of 3 nights, in hotels or apartments, according to the type
chosen, that are identi ed within this brochure as:
BB: Bed and Breakfast
HB: Half Board (accommodation, Breakfast and Dinner that does
not include drinks)
A: Only accommodation.
Ski pass for unlimited use of lifts in Baqueira and Be-
ret skiable areas that are open at the time, for 6 days, 5
days 2 weekend nights or Flexi Ski during reserved dates.
Ski pass days is consecutive and it can not be longer than the number of
accommodation days plu one day.
See description of di erent package types at the pages 30 and subject
to dates indicated in seasonal calendar.
The Flex Ski type allows you to organise your stay (upon availability)
with complete liberty of dates from 3 nights in a hotel and 3 ski pass
days. These prices are calculated per person and per night.
The price does not include ski tuition, which are supplementary. Spaces
in ski courses taught by instructors at the veteran Era Escola Ski School
are limited, not withstanding the fact that you may sign up for courses at
other schools. If you decide to choose our courses, we recommend that
you book them as soon as possible. You must begin on the course start
date and no changes/cancellations may be carried out once the course
has begun. Accident insurance covering skiing activities is not included
either. See optional ski accident insurance, which must cover the same
period as skiing days. A new regional tourist tax has been implanted, it
will be collected at the end of the stay in hotels or appartaments. As a
general rule, a strict criterion of literalness is adhered to, meaning that
any item not speci cally stated as being included in the travel price is
not included there in.
All shown prices by Viajes Baqueira Beret are o cial, except due to a
At any time, the customer may cancel requested or contracted services,
with a right to a refund of the quantities paid, both with regard to the
total price or the deposit previously provided. However, the Agency will
withhold the following items as compensation:
Chalets/houses and Apartaments Ruda 1500 have 100€ extra fee can-
cellation in case that it occurs 45 days prior to arrival date.
of total amount if cancellation occurs between 7 days and 4 days
inclusive before the start date.
if cancellation occurs 72 hours before the start date.
Counting from 0:00 checking in date.
6.- Important information about hotels and apartments
Current legislation has established the o cial tourist category and the
existence of individual and double rooms. In some of these rooms, a
third or a fourth bed may be provided, as long as the use of this bed
is always made known and consented to by the persons occupying the
room. This unspoken agreement occurs only when customers have been
previously noti ed of this particular circumstance, with the room being
recorded as a triple or quadruple within all copies of the reservation and
in the nal travel documentation.
Check-in times at hotels and apartments/houses will be from 5:00 p.m.
on the day of arrival and rooms must be vacated before 11:00 a.m. on
the day of departure, except for 5-day stays with departure dates on
Fridays at 2:00 p.m. We ask you to inform your accommodation if you
plan to arrive after 9:00 p.m. Please respect these times to avoid any
inconveniences that may be di cult to solve.
You are not allowed to bring animals to hotels or apartments, except
with express authorisation from the establishment.
For apartment rentals, the customer is completely and exclusively
responsible for correctly declaring the amount of persons occupying
the apartment, without leaving out children of any age. The apartment
administration may deny admittance to persons who have not been
declared, and no claim may be made to this e ect. The total amount
of spaces in an apartment or chalet/casa corresponds to the number of
available beds, which may be double beds, bunk beds, sofa beds and
single beds. In some cases, extra beds and cots may be provided when
requested by customers, although the published price will not include
The customer must pay a deposit to the apartment reception for poten-
Apartments are ready to be occupied with linen and household items cor-
responding to the number of reserved spaces. Daily cleaning service ex-
cept for kitchen. The Multipropiedad and Solneu apartments do not have a
cleaning service on Sundays or public holidays. Apparthotel Eth Palai does
only clean from 7 nights. The apparments Pessets, Luxury House Valencia
d’Aneu and Esterri d’Aneu don’t include cleaning.
The rental of Nin de Beret/Floc de Neu, Ruda 1500 Apartments and Cha-
lets/Casas does not include electricity, heating or rewood consumption,
which will be charged upon customer check out. The customer must pay
a deposit for potential damages. Key collection will occur during o ce
hours at the time and place indicated in the programme/brochure of
Check the caution amount required for appartments.
7.- Special Conditions for Children
Given the diversity of treatment towards children, depending on age, type
of establishment, date of travel, etc., viewing each establishment’s condi-
tions is recommended, which will generally be applicable when the child
is sharing a room with two adults. Maximum established age is 11 years
old.There are hotels that o er free accomodation for children under 11
years old,in this case the client will pay directly to de hotel the services
that have used.
Children under 6 years old and adults over 70 years old have special
prices for ski pass if they have previously indicated age through o cial
Children ski pass age is from 6-11, both included.
The Organising Travel Agency and Final Vendor of the Combined Travel,
with regard to the obligations that correspond to the travel management
environment, will respond to the good execution of obligations within the
contract with the consumer, regardless of the fact that the aforemen-
tioned obligations require execution by them or other service providers,
notwithstanding the Organising Agency’s right to take action against the
same, always within the limits established in the General Terms and Con-
ditions and in applicable legislation. When the consumer notes non-exe-
cution or faulty execution of contracted integral travel services in situ, he/
she must immediately notify the provider of said services, within a period
of 48 working days before the Organising Agency, so that the latter may
take appropriate measures. Failure to notify the Organising Agency will
mean the consumer will be liable to prove breach of contract execution
before the Organiser or the Tourism General Management and/or appli-
cable tribunals, given that outside this term, it will be impossible for the
Organising Agency to verify the truthfulness of the allegations, as well as
to reach a satisfactory solution for all involved parties.
Should the decision reached not satisfy the customer, he/she may le a
claim within one month of the return date, before the Organising Agen-
cy through the Vendor Agency, highlighting the fact that a claim was
made within 48 working hours after an issue occurred. However, ling
any claim with regard to the contract does not exempt customers from
payment of travel.
To solve any controversy related to the interpretation, application or
execution or the services contained in the present document, especially
those derived from an accident, both parties agree to submit to the juris-
diction of the Court of Vielha.
Program valid from December 1st 2019 to April 13th 2020.
Edited August 2019