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General conditions

GENERAL TERMS AND CONDITIONS 1.- Applicable Legal Regulations

The contract, of compulsory compliance for both parties in the terms provided there in, is made up of the clauses contained within the Gen- eral Terms and Conditions published in this programme/brochure, which complete and develop speci c applicable legislation without contra- vening it, and include speci c stipulations that are agreed to between Agency and Consumer. The aforementioned make up a “combined travel” contract, given that there in, a group of previously scheduled and o ered services are included as a complete price, or are also planned upon cus- tomer request at a complete price.

Acquiring or taking part in travel indicated within the programme/bro- chure entails consumer express acceptance of each and every one of the General Terms and Conditions, which are automatically considered as being incorporated to the contract, without being individually indicated in writing there in.

2.- Organisation
The organisation of this combined travel was carried out by VIAJES BAQUEIRA BERET, Company Tax Code A - 25051053, with registered address at Afores s/n, 25598 Salardu , Licence - Title GC - 26 MD.

3.- Reservation and Reimbursement

When registering or reserving, a valid credit card number is required as a caution for either the booking payment or cancellation charges that must be applied. Reservation con rmation will be carried out via email or fax before nalizing the contract. If you pay the balance before the travel start date, the customer will receive the documentation (of ski pass, meal tickets) at the hotel reception through the Delivery Express service.

Reservations may be made at www.baqueira.es, at any of the Baqueira Beret o ces or through your travel agency.
Prices indicated in the programme/brochure include current indirect tax- es, valid at the time of brochure publication. Should VAT variations be in- troduced, these shall be automatically attributed to the customer, except if this occurs 20 days before the travel start date where the customer may choose to cancel travel with the right to receive payment refund. The refund will always be carried out at the agency where the booking was completed. There will be no refund for services contracted but not voluntarily used by the customer.

Skiing is a tourist and sporting activity carried out outdoors on high mountains that may be a ected by adverse weather conditions and which may therefore require partial closure of the resort. The contracted services are not refunded in this case, except where the resort is com- pletely closed.

Refunds of services due to accidents on slopes will be carried out ac- cording to the price calculation of individual services. It is essential to present the corresponding medical certi cate to the Resort o ces and to return the ski pass within the subsequent 24 hours.

4.- The Combined Travel Price includes:

Accommodation during 7, 6, 5 nights, 2 weekend nights or Flexi Ski with a minimum of 3 nights, in hotels or apartments, according to the type chosen, that are identi ed within this brochure as:
BB: Bed and Breakfast

HB: Half Board (accommodation, Breakfast and Dinner that does not include drinks)

A: Only accommodation.
Ski pass for unlimited use of lifts in Baqueira and Be- ret skiable areas that are open at the time, for 6 days, 5 days 2 weekend nights or Flexi Ski during reserved dates. Ski pass days is consecutive and it can not be longer than the number of accommodation days plu one day.
See description of di erent package types at the pages 30 and subject to dates indicated in seasonal calendar.
The Flex Ski type allows you to organise your stay (upon availability) with complete liberty of dates from 3 nights in a hotel and 3 ski pass days. These prices are calculated per person and per night.
The price does not include ski tuition, which are supplementary. Spaces

in ski courses taught by instructors at the veteran Era Escola Ski School are limited, not withstanding the fact that you may sign up for courses at other schools. If you decide to choose our courses, we recommend that you book them as soon as possible. You must begin on the course start date and no changes/cancellations may be carried out once the course has begun. Accident insurance covering skiing activities is not included either. See optional ski accident insurance, which must cover the same period as skiing days. A new regional tourist tax has been implanted, it will be collected at the end of the stay in hotels or appartaments. As a general rule, a strict criterion of literalness is adhered to, meaning that any item not speci cally stated as being included in the travel price is not included there in.

All shown prices by Viajes Baqueira Beret are o cial, except due to a typing mistake.

5.- Cancellations

At any time, the customer may cancel requested or contracted services, with a right to a refund of the quantities paid, both with regard to the total price or the deposit previously provided. However, the Agency will withhold the following items as compensation:

Chalets/houses and Apartaments Ruda 1500 have 100€ extra fee can- cellation in case that it occurs 45 days prior to arrival date.
10% of total amount if cancellation occurs between 7 days and 4 days inclusive before the start date.

100% if cancellation occurs 72 hours before the start date. Counting from 0:00 checking in date.

6.- Important information about hotels and apartments

Current legislation has established the o cial tourist category and the existence of individual and double rooms. In some of these rooms, a third or a fourth bed may be provided, as long as the use of this bed is always made known and consented to by the persons occupying the room. This unspoken agreement occurs only when customers have been previously noti ed of this particular circumstance, with the room being recorded as a triple or quadruple within all copies of the reservation and in the nal travel documentation.

Check-in times at hotels and apartments/houses will be from 5:00 p.m. on the day of arrival and rooms must be vacated before 11:00 a.m. on the day of departure, except for 5-day stays with departure dates on Fridays at 2:00 p.m. We ask you to inform your accommodation if you plan to arrive after 9:00 p.m. Please respect these times to avoid any inconveniences that may be di cult to solve.

You are not allowed to bring animals to hotels or apartments, except with express authorisation from the establishment.
For apartment rentals, the customer is completely and exclusively responsible for correctly declaring the amount of persons occupying the apartment, without leaving out children of any age. The apartment administration may deny admittance to persons who have not been declared, and no claim may be made to this e ect. The total amount of spaces in an apartment or chalet/casa corresponds to the number of available beds, which may be double beds, bunk beds, sofa beds and single beds. In some cases, extra beds and cots may be provided when requested by customers, although the published price will not include this supplement.

The customer must pay a deposit to the apartment reception for poten- tial damages.
Apartments are ready to be occupied with linen and household items cor- responding to the number of reserved spaces. Daily cleaning service ex- cept for kitchen. The Multipropiedad and Solneu apartments do not have a cleaning service on Sundays or public holidays. Apparthotel Eth Palai does only clean from 7 nights. The apparments Pessets, Luxury House Valencia d’Aneu and Esterri d’Aneu don’t include cleaning.

The rental of Nin de Beret/Floc de Neu, Ruda 1500 Apartments and Cha- lets/Casas does not include electricity, heating or rewood consumption, which will be charged upon customer check out. The customer must pay a deposit for potential damages. Key collection will occur during o ce hours at the time and place indicated in the programme/brochure of

each establishment.
Check the caution amount required for appartments.

7.- Special Conditions for Children

Given the diversity of treatment towards children, depending on age, type of establishment, date of travel, etc., viewing each establishment’s condi- tions is recommended, which will generally be applicable when the child is sharing a room with two adults. Maximum established age is 11 years old.There are hotels that o er free accomodation for children under 11 years old,in this case the client will pay directly to de hotel the services that have used.

Children under 6 years old and adults over 70 years old have special prices for ski pass if they have previously indicated age through o cial documentation (passport).
Children ski pass age is from 6-11, both included.

8.- Liability

The Organising Travel Agency and Final Vendor of the Combined Travel, with regard to the obligations that correspond to the travel management environment, will respond to the good execution of obligations within the contract with the consumer, regardless of the fact that the aforemen- tioned obligations require execution by them or other service providers, notwithstanding the Organising Agency’s right to take action against the same, always within the limits established in the General Terms and Con- ditions and in applicable legislation. When the consumer notes non-exe- cution or faulty execution of contracted integral travel services in situ, he/ she must immediately notify the provider of said services, within a period of 48 working days before the Organising Agency, so that the latter may take appropriate measures. Failure to notify the Organising Agency will mean the consumer will be liable to prove breach of contract execution before the Organiser or the Tourism General Management and/or appli- cable tribunals, given that outside this term, it will be impossible for the Organising Agency to verify the truthfulness of the allegations, as well as to reach a satisfactory solution for all involved parties.

Should the decision reached not satisfy the customer, he/she may le a claim within one month of the return date, before the Organising Agen- cy through the Vendor Agency, highlighting the fact that a claim was made within 48 working hours after an issue occurred. However, ling any claim with regard to the contract does not exempt customers from payment of travel.

9.- To solve any controversy related to the interpretation, application or execution or the services contained in the present document, especially those derived from an accident, both parties agree to submit to the juris- diction of the Court of Vielha.

10.- Validity

Program valid from December 1st 2019 to April 13th 2020. Edited August 2019